Customers

Customers

Customer: Field Service Application

This Minnesota company has SALUTE and GO FIGURE! installed at several of their subsidiaries and is looking at installing it at more. They use SALUTE for order entry, product configuration (rules based), generating service requests, planning routine service, dispatching technicians, and invoicing (time and material and contractual).

Customer: Warranty Application

This large Florida boat manufacturing company uses SALUTE to process warranty claims. Problem codes and phone logs are used to help improve product quality. They currently use SALUTE's fax capability to communicate with their dealers and centers. They are considering an online dealer network, warranty recovery and parts return control.

Customer: Warranty Application

This Wisconsin manufacturer supplies major components to the RV industry. They are using the major components capability of SALUTE to track their products. A key requirement for them is a flexible and powerful RMA (return material authorization) capability. They use RMA for parts exchanges, factory repair procedures, return for credit and warranty claim auditing.

Customer: Warranty Application

This Indiana manufacturer builds residential and commercial furnaces. They use SALUTE in the inspection process regarding returned, defective parts. Because of safety concerns, they need accurate tracking of embedded components like gas valves. They use SALUTE to keep track of this information as well.

Customer: Shop Floor Data Application

This Wisconsin manufacturing company uses Keeping Time to collect shop floor data and track progress on jobs, cost data, downtime, etc.

Customer: Warehouse Control Application

This Wisconsin company uses RF terminals with scanners to collect data and track movement of inventory via SALUTE. A.C.E. handled the hardware (RF and computers) as well as providing the software solution via SALUTE.

Customer: Warranty Application

This well-known Wisconsin appliance manufacturing company is using SALUTE to process their warranty claims. Important criteria in their selection of SALUTE included: dealer locating software, customer survey capability, flexible dealer rate handling, part verification, ranged unit capability and powerful reporting capabilities.

Customer: Plant Maintenance Application

This Michigan based manufacturing company is using GOOD-TO-GO to handle all their plant and equipment maintenance, including preventative maintenance, calibration, repair parts usage, and expense tracking.